Mobile / Casino
ctg44 is direct about one thing: your personal data belongs to you, and we handle it only to keep your account running and your transactions secure. This policy tells you exactly what we collect, why we collect it, and what choices you have — access depends on your local law and eligible regions.
When you open an account, we collect the details you submit during registration — name, contact information and the wallet identifiers you add for deposits and withdrawals, such as your Rocket or Upay number. We use this to verify your account, process transactions and send account-related messages you have asked for. Device and browser data is gathered automatically when you visit the site; this covers IP address, device type and session activity. We use that data to keep sessions stable, detect unusual access patterns and improve how the site loads on your device. Payment transaction records — including any deposit or withdrawal made through Rocket, Upay or Bank Transfer — are retained as required for financial record-keeping purposes under applicable rules. We do not sell your personal data to third parties. We share data only where a service partner needs it to complete a transaction you started, or where disclosure is required by applicable law. Your eligibility to use the platform and the scope of data processing that applies to you depend on your local law and the eligible regions we currently serve.
This policy covers the ctg44 website and account system. It does not extend to third-party services that open in separate windows or tabs from our platform. Understanding the boundary helps you know when our commitments apply and when another party's own terms govern your data.
All data processed when you log in, update your profile, change your password or review your account history falls within this policy. We are the data controller for those records and you can request access to them through our support route.
Deposits and withdrawals made through Rocket, Upay or Bank Transfer involve transaction data that we hold on our side. The wallet or bank provider holds their own records under their own privacy terms, which are separate from this policy.
Game session data generated while you use the lobby — including round history and wallet movements visible in your account — is covered here. Game content is supplied by studio partners; their engine-level telemetry is governed by their own agreements, not by this policy.
Links to external sites, social media pages or partner platforms are outside the scope of this policy. Once you leave ctg44 and land on a third-party page, that site's own privacy terms apply and we have no control over how they process your data.
You have real, usable choices about the data ctg44 holds on your account. Reviewing your records is straightforward — log into your account and open the account settings area to see the profile and contact details we hold. If anything is wrong or out of date, you can correct it directly in those fields; for changes that require identity verification, our support team will walk you through the steps shown in the account portal. Raising a question about how your data is handled is always an option: send it to our support channel and we will respond with specific information about your account, not a generic reply. If you want to request deletion or restriction of certain data, contact support with your account details and the specific record you are asking about. We will confirm what is possible under applicable rules and let you know the outcome. All of these actions depend on your account being in good standing and on the applicable rules in your eligible region.
Open the account settings page after logging in to see your stored profile data, contact information and linked wallet identifiers such as your Rocket or Upay number.
Edit your name, contact details or payment wallet reference directly in the account settings fields. Changes that need identity verification are handled through the support team.
Contact support through the published live chat or email route with your account ID and the specific question. You will get a response about your account data, not a template answer.
To request deletion or restriction of specific records, message support with your account reference and a clear description of the request. We will confirm what is actionable under applicable rules.
If you have a question about how your data is handled, how to correct a record or what information we hold, reach out through the routes published on the ctg44 site. We respond to data-related questions through the same support channels used for account help. Availability of each channel is shown on the contact page; do not send sensitive account details through unverified channels.
Open the live chat widget on the ctg44 site and describe your data question. Have your account ID ready so the agent can pull up your specific record without delay.
Send a written request to the support email address published on the ctg44 contact page. Include your registered account email and a clear description of the data matter you want addressed.
Log into your account and use the help section to submit a support ticket directly linked to your account record. This route keeps your request and your account data in one place.
ctg44 keeps data handling straightforward and contained to what your account actually needs. Cookies are used to hold your session active between pages, remember your language setting and track which parts of the site you visit — nothing is shared with advertisers. Account security relies on the login credentials you set; if you suspect unauthorised access, contact support immediately through live chat or the help portal. Data retention periods are set by our financial and operational obligations; records linked to wallet transactions such as Rocket or Upay deposits are kept for the period required under applicable rules, then deleted or anonymised. You can ask us at any time how long a specific record type is kept.
We use session cookies to keep you logged in and functional cookies to remember your preferences. No advertising or cross-site tracking cookies are dropped without your acknowledgement, and you can manage cookie settings in your browser at any time.
Your account credentials protect access to your profile, wallet history and transaction records. We do not store full payment credentials on our servers; wallet references like your Rocket or Upay number are held in encrypted form.
We keep account and transaction data for the period required by applicable financial rules. Once that period ends, records are deleted or anonymised. You can ask support for the specific retention period that applies to your account type.
When this policy changes in a material way, we post the updated version on this page and note the revision at the top. Continuing to use your account after an update means you have seen the revised terms; contact support if you have questions about any change.
These are the questions we hear most often about how ctg44 handles your data. If your question is not covered here, contact support through live chat or the help portal with your account details.
We collect the name, contact details and wallet identifiers you provide during registration — for example, your Rocket or Upay number. We also collect device and session data automatically when you visit the site. All of this is used only to operate your account and process your transactions.
We share data only where a service partner needs it to complete a transaction you initiated, such as a Rocket or Upay deposit, or where disclosure is required by applicable law. We do not sell your personal data, and we do not share it for advertising purposes.
Log into your account and open the account settings section. Your stored profile, contact information and linked wallet references are visible there. For a full data record beyond what the settings page shows, contact support through live chat or email with your account ID.
Yes. Most fields — contact details, linked wallet identifiers — can be edited directly in account settings. Changes that require identity verification, such as updating your registered name, are processed through support. Submit a ticket or use live chat with your account ID ready.
Transaction records linked to Rocket, Upay or Bank Transfer deposits and withdrawals are kept for the period required under applicable financial rules. After that period, records are deleted or anonymised. Contact support if you need the specific retention period for your account type.
Contact support immediately through the live chat widget on the ctg44 site or through the account help portal. Have your account email ready. Support can flag the account, review recent session data and walk you through the steps to secure your login credentials.